VetLIVE Terms of Service

Welcome to VetLIVE.com! VetLIVE.com (the “Site”) is owned and operated by VetLIVE.com, LLC. VetLIVE.com, LLC is an Internet based Service (the “Service”) that is provided for educational purposes only.  By checking “I Agree” during account registration and/or payment page or by using this site in any way, you are agreeing to comply and be bound by this Agreement (the “Terms of Use”), and the Privacy Policy.  By checking “I Agree” and/or using this Service, you expressly acknowledge and understand that there are risks and limitations associated with this type of veterinary web-based consulting Service and agree that VetLIVE.com, LLC is not a substitute for regular veterinary care for your dogs, cats, birds, or any other pets or animals, that a licensed veterinarian provides through regular, routine, in-person office visits.

BY USING THIS SERVICE, YOU AGREE THAT THE SERVICE IS NOT A SUBSTITUTE FOR AN EMERGENCY CONSULTATION FACILITY AND THAT VETLIVE.COM, LLC CANNOT PROVIDE ADVICE OR CONSULTATION REGARDING IMMEDIATE EMERGENCY ATTENTION.  IF YOUR PET IS IN IMMEDIATE MEDICAL NEED OR HAS BEEN IN AN ACCIDENT, YOU AGREE TO CONTACT YOUR REGULAR VETERINARIAN, LOCAL ANIMAL HOSPITAL, AND/OR EMERGENCY HOSPITAL IMMEDIATELY.

YOU AGREE THAT BY USING THE SITE AND THE SERVICE YOU ARE AT LEAST 18 YEARS OF AGE.

VetLIVE.com, LLC, the owners of the Site, and professionals who offer services through the Site accept no responsibility for any medical, legal, or financial events or outcomes related to the Service attained through the Site, which is being provided on an as is basis. VetLIVE.com, LLC acts as a venue for entertainment purposes.  In the Terms of Service, “User,” “your” and “you” refer to the individual or entity that creates a VetLIVE.com account as a Customer and/or Expert. “Customer” refers to the person who asks a question on the Site. The terms “Consultant”, “Advisor”, “Expert”, and “Poster” may be used throughout our Site to identify an individual who claims to have certain knowledge, background, or experience that may be useful in responding to questions posed by Users. The service is not intended to:

  • Treat a medical emergency or medical condition
  • Advise or resolve legal, medical, or financial issues outside the scope of what has been agreed or provided.
  • Establish a Veterinarian-Client-Patient Relationship

For any medical emergency immediately contact an emergency hospital in your country.

Information or advice provided on the Site by professionals should be used merely as a guide rather than a definitive recommendation to adopt any specific action or treatment. Nothing transmitted to or from this Site constitutes the establishment of a Veterinarian-Client-Patient Relationship between you, your pet, and any professional. The site is not intended to prescribe medicine or diagnose a medical condition.

VetLIVE.com, LLC does not review every posts on the Site (excluding, however, VetLIVE.com’s right to access accounts to ensure that the system is working and/or in the case of any technical dysfunction) and the views expressed therein are those of the posters and do not necessarily reflect those of VetLIVE.com, its owners, managers, contractors, directors, employees, agents, partners, advertisers, or affiliates. VetLIVE.com assumes no responsibility for the posts or the information contained therein, nor does it make any claims, promises or guarantees about the accuracy, suitability or completeness of any of the information on the Site or in the posts. All advice and/or information obtained directly or indirectly from the Site are provided at your own risk.

For veterinary medical consultations in particular, but not exclusively, before acting on any of the advice, the user should confirm that such action is applicable and suitable by referring to his or her own veterinarian or attaining the second and third opinion of other medical practitioners. The limitations associated with consultations or other services exclusive of physical examination, in person advice or onsite and extensive investigations should be recognized. Neither VetLIVE.com, LLC, nor any of its owners, contractors, managers, directors, employees, agents, partners, contractors, advertisers or affiliates, assumes any legal responsibility for any incorrect or misleading information provided by any professional or contained within the Site. The VetLIVE.com, LLC Service is a passive conduit allowing pet owners the opportunity to contact “advisors”, “consultants”, and “experts” that may or may not have knowledge or expertise in a specific area. We do not employ the “advisors”, “consultants”, and “experts” and we do not, and cannot, ensure that they have any particular knowledge in a specific area. While the “advisors”, “consultants”, and “experts” have been verified to be licensed veterinarians, there is no Veterinarian-Client-Patient Relationship between a user and the “advisor”, “consultant”, or “expert”. By offering assistance through the Site, the “advisors”, “consultants”, and “experts” are not practicing veterinary medicine.  You are aware that following the advice of our “advisors”, “consultants”, and “experts” and any other information on the site could harm your pet.

The information on this Website (including but not limited to texts, emails, phone support) is provided for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional veterinary medical advice, evaluation, or care from your veterinarian. Nothing on the Site should be used for treating or diagnosing a pet’s medical or health condition or for replacing any relationship with your veterinarian. The health information furnished on this Site and the interactive responses (if any) furnished by or through, this Site are not intended to or implied to be professional veterinary medical advice. You are encouraged to consult other sources and confirm the information contained within this Site. Consult your own veterinarian regarding the applicability of any opinions or recommendations with respect to your pet’s symptoms or medical conditions. For medical concerns, including decisions about medications and other treatments, you should always consult your veterinarian. In serious cases, seek immediate assistance from veterinary emergency personnel. If you know or suspect that your pet may have a medical problem or condition, please contact a veterinarian immediately. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON THIS SITE (including but not limited to texts, emails, phone support). No medications, diet supplements or treatments as may be described on this Site should be administered or begun without first consulting your veterinarian.

VetLIVE.com, LLC makes no claim that the content of the Site, such as text, graphics, images, and information obtained from service providers and any other material contained on the Site (the “Content”) is appropriate or may be downloaded in a particular jurisdiction. Access to the Site and Content may not be legal by certain persons or in certain states or countries. If you access the Site from outside the United States of America, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Provisions relating to the liability of VetLIVE.com, LLC and its licensors, user submissions, Indemnity, Jurisdiction, and Complete Agreement, survive the expiration or termination of these Terms and Use for any reason whatsoever.

Use of Content

VetLIVE.com, LLC authorizes you to view or download a single copy of the public material on the Site solely for your personal, noncommercial use if you include the following copyright notice: “Copyright ©2010, VetLIVE.com, LLC. All rights reserved”.  The Content is protected by copyright under both United States and foreign laws. The Title to the Content remains with VetLIVE.com. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate trademark, copyright, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of VetLIVE.com, LLC.  You understand that all payments made to VetLIVE.com, LLC are in the form of United States of America dollars (USD).

Liability of VetLIVE.com, LLC and Professional Advisors/Consultants/Experts

The use of the VetLIVE.com Site and the Content is at your own risk.  When transmitting information to its users, VetLIVE.com, LLC will be using mediums that may be beyond the control and jurisdiction of VetLIVE.com, LLC.  VetLIVE.com, LLC assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of VetLIVE.com Site.

The VetLIVE.com, LLC Site and the Content are provided on an “as is” basis. VETLIVE.COM, LLC, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. Without limiting the foregoing, VetLIVE.com, LLC and the veterinary professionals that generate Content make no representations or warranties about the accuracy, reliability, completeness, currentness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the VetLIVE.com, LLC Site.  Without limiting the foregoing, VetLIVE.com, LLC and the veterinary professionals that generate Content make no representations or warranties about the satisfaction of any government regulations requiring disclosure of information on prescription drug products, off-label medications, or the approval or compliance of any software tools with regard to the Content contained on the VetLIVE.com, LLC Site.

In no event shall VetLIVE.com, LLC, its professional advisors, or any third parties mentioned on the VetLIVE.com Site be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the VetLIVE.com, LLC Site or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not VetLIVE.com, LLC, its licensors, contractors, or suppliers, or any third parties mentioned on the VetLIVE.com, LLC Site are advised of the possibility of such damages.  VetLIVE.com, LLC, its licensors, its suppliers, its contractors, or any third parties mentioned on the VetLIVE.com, LLC Site are not liable for any personal injury, including death, caused by your use or misuse of the Site, Content, or public areas.  Any claims arising in connection with your use of the Site, any Content, or the public areas must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions. Without limiting the foregoing, everything on the site is provided to you “AS IS”" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

User Submissions (Image, Text, Medical Documents)

You agree to only post or upload Image, text, and medical documents (“Media”) that you have created or taken yourself or have the explicit approval to transmit and license and which do not violate trademark, copyright, privacy, or any other rights of any other person.  Uploading media, such as but not limited to images or video of other people without their permission is strictly prohibited.

By uploading any media like a photo (a) you grant to VetLIVE.com, LLC a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in the media; and (b) you certify that any person pictured in the submitted media (or, if a minor, his/her parent/legal guardian) authorizes VetLIVE.com, LLC to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in such media; and (c) you agree to indemnify VetLIVE.com, LLC and its affiliates, directors, officers and employees and hold them harmless from any and all claims and expenses, including attorneys’ fees, arising from the media and/or your failure to comply with these the terms described in this document.  VetLIVE.com, LLC reserves the right to review all media prior to submission to the site and to remove any media for any reason, at any time, without prior notice, at our sole discretion.  VetLIVE.com, LLC will maintain a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute Content created by its veterinary professionals in response to any question asked during the use of the Service.

Notwithstanding the foregoing, VetLIVE.com, LLC reserves the right, but are not obligated, to remove any content that we believe violates any of or Terms of Use, including, without limitation, any objectionable or personally identifiable information.

Geographic Specifics

VetLIVE.com, LLC is based in Bethlehem, Pennsylvania, in the United States of America.  VetLIVE.com, LLC makes no claims that VetLIVE.com, or any linked Site within the VetLIVE.com and the Content are appropriate or may be downloaded outside of the United States. Access to the Content may not be legal by certain persons or in certain countries. If you access the VetLIVE.com or Internet links from VetLIVE.com from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. If you are a California resident, you waive California Civil Code §1542, which provides: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM MUST HAVE MATERIALLY AFFECTED HIS SETTLEMENT WITH THE DEBTOR.”

Jurisdiction

You expressly agree that exclusive jurisdiction for any dispute with VetLIVE.com, or in any way relating to your use of the VetLIVE.com Site, resides in the courts of the State of Pennsylvania and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of Pennsylvania in connection with any such dispute including any claim involving VetLIVE.com, LLC or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.

These Terms and Conditions are governed by the internal substantive laws of the State of Pennsylvania, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Changes in Terms of Service

It is your responsibility to review these Terms of Use periodically. If at any time you find these Terms of Use unacceptable or if you do not agree to these Terms of Use, please do not use this Site. We may revise these Terms of Use at any time without notice to you. If you have any questions about these Terms of Use, please contact VetLIVE.com, LLC.